Support

Need a hand with Jimmie? Send us a message below, or email support@itsjimmie.com. We read every message.

Common questions

How do I cancel Jimmie Pro?

Apple manages subscriptions. In Jimmie, go to Settings and tap Manage subscription, or open the iPhone Settings app, tap your name, then Subscriptions. Cancelling stops the renewal, and you keep Pro until the end of the period you've paid for.

How do I get a refund?

Refunds are handled by Apple, not by us. Request one at reportaproblem.apple.com.

I have Pro but Jimmie doesn't show it

Make sure you're signed in to the App Store with the Apple ID you bought it with. Then in Jimmie, go to Settings, tap Plan, and tap Restore Purchases.

How do I delete my account?

In Jimmie, go to Settings and tap Delete Account. It permanently deletes your account and all your workouts, exercises, history and gyms straight away, and it can't be undone. Deleting your account doesn't cancel an App Store subscription, so cancel that first.

The photo scan got an exercise wrong

The scan suggests a draft, and you can change anything before you save it. Free accounts include 3 scans; Jimmie Pro has unlimited scans.

Privacy and terms

See our Privacy Policy and Terms of Service. For anything else, email support@itsjimmie.com.